FAQS

Frequently Asked Questions

Oasis Palm Tourism is a trusted travel and adventure company based in Dubai, operating since 2003. We specialize in Desert Safaris, Dhow Cruises, City Tours, and Musandam trips. With our own fleet of 4x4 vehicles, luxury dhows, buses, and private desert camps, we offer personalized, safe, and unforgettable experiences to tourists from all around the world.
Yes, we are fully licensed by Dubai’s Department of Tourism (DTCM). All our operations, from vehicles to guides, meet local safety and hospitality standards.
Yes, our team is available 24/7 to help you with bookings, queries, and support before, during, or after your tour. You can call, email, or WhatsApp us anytime.
Absolutely! We have over 2,400 positive reviews across platforms like Google and TripAdvisor. These reviews reflect the real experiences of customers who have enjoyed our desert safaris, cruises, and tours.
We welcome everyone, from solo travelers to large families, corporate groups, and travel agencies. We can customize our packages to suit your group size and travel needs.
Yes, we offer custom experiences for birthdays, anniversaries, corporate events, and more. Whether you want a private desert safari or a yacht-style dhow cruise celebration, we can make it memorable.
Yes. Our website supports secure online payments using Visa, MasterCard, and debit cards. We also accept payments via bank transfer and cash, depending on your convenience.
While Dubai is our core base, we also organize tours to Abu Dhabi, Al Ain, and Musandam (Oman), offering a complete UAE travel experience from one trusted provider.
We offer various desert safari options including Morning Safari, Evening Safari, Overnight Safari, and VIP Private Safari. Each includes unique activities like dune bashing, camel rides, quad biking, sandboarding, and BBQ dinners with live entertainment.
Yes, our safari tours are family-friendly. However, dune bashing is not recommended for pregnant women or people with back issues. We can arrange a more relaxed experience with camel rides, dinner, and shows for those who prefer it.
Your safety is our priority. All our drivers are professionally trained and licensed for desert driving. Our 4x4 vehicles are maintained to high safety standards and equipped with safety features like roll cages and seatbelts.
A standard evening safari includes pickup and drop-off, dune bashing, camel riding, sandboarding, henna painting, a buffet BBQ dinner, unlimited soft drinks, and live entertainment like belly dancing and Tanoura shows.
Light, comfortable clothing is best. Bring sunglasses, sunscreen, a hat, and your camera. During winter months (Nov–Feb), a light jacket is recommended as it gets chilly in the evening.
Yes, we offer private safari experiences where your group can have its own vehicle and dedicated guide. You can also opt for a private camp setup for birthdays, proposals, or family gatherings.
Yes, you can add quad biking or dune buggy rides to your safari. These are available at additional cost and can be booked on-site or in advance for convenience.
A dhow cruise is a relaxing dinner experience on a traditional wooden boat that sails along Dubai Marina or Dubai Creek. It includes buffet dining, music, and live shows—perfect for families, couples, or corporate gatherings.
Most dhow cruises start between 7:30 PM – 8:30 PM and last for about 2 hours. Boarding time is usually 30 minutes before the cruise starts.
The Marina cruise showcases modern skyscrapers and luxury lifestyle, while the Creek cruise reflects Dubai’s heritage and old-world charm. Both are beautiful, but each offers a different vibe and view.
Yes, all dhow cruises come with an international buffet dinner, featuring both vegetarian and non-vegetarian dishes, along with soft drinks, water, and desserts.
Absolutely. Children love the live entertainment and food, and the boat is safe and enclosed. We also have life jackets available for everyone.
Yes, we offer private bookings for birthdays, anniversaries, corporate events, and even weddings. You can customize the decor, music, and menu as per your needs.
Yes! Our dhow cruises usually feature live Tanoura dance performances, background music, and in some cases, magic shows or singer performances depending on the package.
We provide guided tours of Dubai, Abu Dhabi, and Al Ain. Each tour includes major landmarks, cultural sites, photo stops, and optional add-ons like museum visits, mosque tours, or lunch.
Yes, all our city tours are led by professional, multilingual guides who provide insights into the history, culture, and attractions of the city you’re exploring.
The Dubai city tour covers iconic places like Burj Khalifa (outside), Jumeirah Mosque, Palm Jumeirah, Dubai Marina, Gold Souk, and Dubai Mall. Pickup and drop-off from your hotel are included
Absolutely! We offer private and customizable city tours based on your interests, time availability, and group size. You can choose what to skip or add.
Standard packages usually include drive-by and photo stops. Entry tickets to attractions like Burj Khalifa or theme parks are optional and can be added upon request.
Yes, our city tours are comfortable and suitable for all age groups. Vehicles are air-conditioned, and we schedule regular stops for rest and refreshments.
Yes, we offer guides in multiple languages including Arabic, Hindi, Urdu, Russian, and more. Let us know your preference when booking.
A standard Dubai city tour includes both modern and traditional attractions such as the Dubai Museum, Jumeirah Mosque, Burj Al Arab (photo stop), Palm Jumeirah, Atlantis The Palm, Dubai Marina, and a visit to the Gold and Spice Souks. Air-conditioned transport, a professional guide, and bottled water are usually part of the package.
Most tours last between 4 to 6 hours, depending on the itinerary and traffic. Half-day and full-day options are available. You can also opt for a customized private tour if you prefer flexibility.
Yes, it is family-friendly. The tour involves limited walking, and air-conditioned transport is provided throughout, making it comfortable for all age groups.
Absolutely. We offer customized private city tours with flexible timings, hotel pickup, and personal guides tailored to your preferences.
Standard tours usually include only external photo stops. However, we do offer upgraded packages with entry tickets to Burj Khalifa, Dubai Frame, or Museum of the Future.
Dubai is modest yet modern. Lightweight, comfortable clothing is ideal. For visits to mosques or traditional areas, it’s recommended to wear modest attire—no shorts, sleeveless tops, or revealing clothes.
English is the default, but we also offer guides fluent in Hindi, Urdu, Russian, French, and Arabic upon request.
The tour typically includes Sheikh Zayed Grand Mosque, Emirates Palace (photo stop), Heritage Village, Corniche, Presidential Palace (Qasr Al Watan), and dates market. Some packages also include Louvre Abu Dhabi or Ferrari World as optional add-ons.
Abu Dhabi is about 1.5 to 2 hours from Dubai. Yes, round-trip transport is provided from Dubai hotels in comfortable, air-conditioned vehicles.
Yes. Modest dress is mandatory. Women should wear long sleeves, long pants or skirts, and a headscarf. Men should avoid sleeveless shirts and shorts. Abayas are usually available for guests at the mosque entrance.
Most tours don’t include meals, but there is usually a lunch break at a local or hotel restaurant. You can opt for an inclusive lunch package at the time of booking.
Yes, photography is allowed, but with respect to cultural norms. Inside the mosque, avoid taking pictures of worshippers during prayer times.
Smart casual attire is recommended. Avoid shorts, flip-flops, or sleeveless tops to ensure you're allowed inside the public areas.
Yes, tours operate daily, but Fridays may have limited access to some attractions like the Grand Mosque due to prayer hours.
Al Ain, also known as the Garden City, offers a more cultural and heritage-rich experience. Highlights include Al Ain Zoo, Al Jahili Fort, Al Ain Oasis, Camel Market, and the historic Al Ain Palace Museum.
It typically takes 1.5 to 2 hours to reach Al Ain from Dubai. The full tour duration including travel is around 8 to 9 hours.
Yes, the tour often includes a drive up to Jebel Hafeet, Al Ain’s iconic mountain. It offers panoramic views and photo opportunities, especially during sunset.
Definitely. Al Ain Zoo and the Camel Market are kid-friendly attractions. Plus, the historical sites offer a great educational experience for children.
Lunch is not typically included, but a stop at a local restaurant is scheduled during the trip. You can request an inclusive meal package while booking.
Most Al Ain City Tours are available on selected days of the week. It’s best to check availability in advance to plan accordingly.
We use comfortable, air-conditioned buses or SUVs depending on group size. All vehicles are well-maintained for long-distance travel.
Musandam tours include round-trip transport from Dubai, border assistance, a full-day dhow cruise, dolphin watching, snorkeling, swimming, onboard lunch, and refreshments.
If you hold a UAE tourist or resident visa, you can join the Musandam tour. Make sure your passport has at least 6 months validity. Nationals of some countries may need a visa—check in advance.
While dolphin sightings are not guaranteed, they are very common in the Musandam fjords. Our guides know the best spots, increasing the chances of a sighting.
Yes, the cruise is very safe and enjoyable for children. The boat is equipped with safety gear and there’s plenty of space for families to relax and enjoy.
Bring your original passport, swimwear, towel, sunscreen, hat, and camera. We provide life jackets, snorkels, and lunch onboard.
The full-day tour usually starts around 7:00 AM and ends by 7:00 PM, including pickup, border formalities, cruise, and return.
Yes, we can arrange private dhow cruises in Musandam for groups or special occasions. It’s a great way to enjoy the region in complete privacy.